State Farm® Insurance Agent Lori Emch
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
J C
August 25, 2026
"First-class State Farm office, with local knowledge, local team, and great attention to detail. I've enjoyed working with Denae - she's the best."
Margarita Sloan
August 22, 2026
"The agents are always ready to help and provide personalized services"
"Thanks Margarita. We love helping you with your home and auto insurance needs. Please let us know if you have any questions and we are happy to help. Lori "
Xiomara Castro
August 20, 2026
"I had a great experience with Danae! She was very kind, professional, and helpful. She took the time to explain everything to me in detail and made the whole process very easy to understand. I truly appreciate her excellent customer service and how well she takes care of us. I highly recommend Danae and the Lori Emch State Farm office!"
"Thanks Xiomara! I love hearing a great review about the service you are receiving from the team. We work hard to assure you are satisfied with your home and auto insurance needs. Let m know if you have any issues anytime. I'm happy to help. Lori "
Martin Gray
August 16, 2026
"I have used Lori Emich and State Farm for both my business and personal policies the past three years.
Over the past year, Denae Beck has been my primary point of contact for all my policies. Her attention to detail, clear communication, and prompt responses to emails and phone calls have been exceptional. I cannot speak highly enough of her professionalism and outstanding service."
"Martin,
Thanks for taking the time to write a review. Denae works especially hard to assure your home, auto and business insurance policies are all working the way they should, so you have excellent protection if something goes wrong. We hope to have you as a customer for a long time to come. Lori Emch"
Amy Elisabeth Scott-Miller
August 13, 2026
"Excellent service!"
"Thanks for the review! We look forward to serving you. Lori "
Margaret Kelley
August 12, 2026
"Great office, Lori is friendly and accommodating. She gets back to you in a timely manner. We finished our transaction with Denae, who was equally efficient. I highly recommend this office for service and follow through!"
"Thanks Margaret! We love taking care of your home and auto and business insurance needs. We are here to serve! Lori "
Elizabeth M
August 12, 2026
"My first time buying my own insurance was a breeze working with Denae at this office - very knowledgeable and personable!"
"Thanks Elizabeth. Denae works hard to assure our customers feel like this is an easy process. So glad you had a good experience with her. We look forward to serving your auto and home insurance needs. Lori "
Keith Jalbert
August 7, 2026
"Lori and her team have been fantastic in supporting the various insurance needs that my wife and I have. They’re quick to get quotes and secure coverage and they even remind me promptly if we are a day or two late in paying premiums. They are knowledgeable, polite and we high highly recommend their services. KJ"
"Thanks for reinforcing the hard work Keith. We strive to assure you are well taken care of and appreciate having you as a home and auto insurance customer. Looking forward to many good years of good service to come. Lori "
Kevin Howard
August 6, 2026
"Got great help from Danae in Lori's office with a windshield repair and transfering coverage over to a new vehicle. Thank you"
"Aren't windshield repairs simple?! Thanks for letting me know Denae is taking great care of your auto insurance and beyond. Lori "
Greg Carlson
August 5, 2026
"Lori and Denae are a great team- detail oriented, knowledgeable and efficient. Would recommend."
"Thanks Greg! Putting on a personal articles policy will help keep your belongings safe. We appreciate taking care of you and your family for all your insurance needs. Lori "
Jonathan Longley
August 5, 2026
"Lori and Denae are doing a wonderful job. The last visit Denae took care of towing bill for me. She made the whole process easy. Love my Dillon State Farm. 🤗"
"One of the easiest things we do is reimburse for towing and other incidentals on your auto policy. We are happy to provide you with a check so you can be made whole Jonathan. Thanks for writing about your experience with Denae and the team. "
Mike Wind
August 5, 2026
"Denae has been fantastic. Extremely helpful and responsive. Great service!"
"Thanks for the great review Mike. Denae works hard every day to assure your satisfaction when it comes to your home and auto policies and they personal way you want things set up. We look forward to having you as a customer for many years to come. Lori "
Mark Torrey
August 4, 2026
"Great service! Check in with Denae and she's wonderful"
"Love to hear this Mark. Denae works hard every day with our customers to assure your home and auto policies are set. Thanks for giving us a review and taking the time to acknowledge her work. "
Sally Anderson
August 3, 2026
"Denae and Lori are wonderful. Very attentive and great to talk to!"
"Thank you Sally! We appreciate your business and kind words. We love taking care of our customers and your home and auto insurance. Here's to many years to come! Lori"
Peter Osterman
July 30, 2026
"Denae has always provided excellent service. It's a privilege to conduct business with the professionals at Lori Emch, State Farm."
Tony Snyder
July 30, 2026
"Lori and Denae are a delight to work with. I have need to talk with them three or four times per month"
patti banks
July 30, 2026
"I have been with state farm insurance for decades, and Danae who works for Lori Emch State Farm Insurance has been absolutely amazing and so helpful! Thank you!"
Todd Andrews
July 29, 2026
"Denae was amazing and helped me settle my windshield claim quickly! Easy communication and instructions! Great rates too. Highly recommend Lori and her team."
"Thank you for leaving a review Todd. Denae works everyday to give great service while keeping it simple. We appreciate you being an amazing customer for your home and auto needs and look forward to serving you for many years to come. Lori"
Miki Jorgenson
July 29, 2026
"I worked with Trey at State Farm. He was friendly, and timely with a comparison quote for auto and home insurance. The savings and service were so exceptional, I switched to their insurance immediately!
Miki Jorgenson"
"This is great to hear Miki and welcome to our agency! We work hard to assure your complete satisfaction in your home and auto insurance needs so be sure to let us know what we can do to continue to improve. I appreciate your feedback. Lori "
Ryan Ramsay
July 24, 2026
"Had a minor issue with one of our vehicles. Lori stepped to help us get it corrected. Thank you!"
"You're Welcome Ryan! All the better to have a local agent helping out when you need someone. We've got your back on your home and auto insurance. Lori"
Bob Hughes
July 24, 2026
"We have used Lori's agency for multiple properties in Summit County and appreciate the great and prompt service she and her team provide. Denae is our main contact and we know we can count on her for all things State Farm!"
"Thanks Bob! We are happy to have you as a great customer and take care of your home and auto insurance needs. Collaborating with you all these years has been our honor. Lori"
Ana Castanaza
July 23, 2026
"We have been with this office for several years and Lori and staff are always ready to help. Danae is ways quick to respond and resolve any insurance matter or question we may have."
"Ana thanks for the positive review. I know Denae works hard to assure your auto, home and business policies are taken care of with the utmost care. Please don't hesitate to continue to tell us what we can do better to assure your satisfaction. Lori"
jeff leigh
July 23, 2026
"Tray was great to deal with and got my issue resolved in just a few minutes."
"Thanks for the review, Jeff! We work had to assure you are happy and taken care of. Taking care of your auto and home insurance the best way we can is our goal. Lori"
Justin S.
October 20, 2025
"I've had State Farm Insurance for a couple of years now. They insured my cabin in the woods when nobody else would. For me, they insure a handful of cars, both of my homes and an umbrella policy. I must say I love this State Farm agent Lori Emch. She has always gone above and beyond the call of duty. Truly, a professional in a world full of subpar."
"Justin thanks so much for the positive feedback. I’m happy to hear we have been taking good care of you. We strive for service here! Thank you for being a great customer. "
Leslie Stafford
September 30, 2025
"DO NOT USE THIS AGENCY!
My husband has been paying this agency for 41 years for his $250,000 universal life policy. He paid $478 per year or $19,598 over that time period. On or around July 25, 2025, he received a notice from the agency stating that this was a NOTICE OF POTENTIAL LAPSE. He called the office immediately and stated emphatically that there must be some mistake as he had paid $845.89 on 6/10/25. We called the office on 6/25/25 and the woman who answered the phone stated clearly that there must have been a mistake, as she showed the account up to date. (See photo of his various phone calls). The State Farm agent, Lori Emch stated that she "had no record of the call.".... today. Well, we do.
Whenever we would call her office, the answerer would state that "she's busy" or "she can't take your call." And then we would never receive a return call. Oh, we would get the random birthday cards, but no other communication.
On or around 9/22/25, thinking our policy is paid and in good standing, we received another NOTICE OF LIFE INSURANCE LAPSE. Mind you, we never got a phone call, a text, an email...nothing. But this particular letter fired us. If you want to reinstate your policy, you need to make a new application, pay $1,707.92 and you better be in excellent health. The agent had the audacity to ask my husband if he has HIV/AIDS and a sundry of other possible policy cancelling ailments. Ever heard of HIPPA? This was a thinly veiled attempt to get rid of us and our policy. Then she offered, if he indeed was as healthy as he stated, she would increase the bill by 70%.
RUN, they no more care about you than a dead animal in the road.
41 years. You would think we were more valuable clients than this catastrophe."
"Thank you for your thoughtful feedback. I'm sorry this is the only impression you have and my office will continue to strive for the best service we can give to our customers. It's unfortunate these circumstances were upon us with an underfunded policy, but the policy communications that go out are pre-emptive to prevent a lapse like this. I have addressed the gap that failed to notify us of your lapse in time, I've also addressed your phone call to our office wanting clarification. Like I would with everyone, I attempted to correct the situation with an easy reinstatement, but you declined receiving help stating you didn't need the policy after all and did not want to reinstate. There would be no loss at all if you'd allowed us to help rectify the circumstances. This can be done with a simple questionnaire and a payment to make up for the payments that cover the cost of insurance. I was confident we could get it reinstated within a short period of time. The medical questions that are asked are asked of any life insurance reinstatement. We will continue to strive and improve our processes to avoid setbacks like this in the future. "